Understand the rule
Safeonweb recommends contacting your bank if banking details were shared or money lost. Financial loss or extortion should be reported to the police. Forwarding a suspicious message is not a substitute for that report.
Prepare your next steps
- Contact the bank through its official number and block compromised payment methods. Do not use a number supplied by the scammer.
- Keep messages, addresses, screenshots, transaction references and times. Do not click links again to gather more evidence.
- Prepare a timeline for police and change compromised credentials from a safe device. Check other accounts if passwords were reused.
Practical example
Fictional example: a text impersonates a bank and requests a code. After entering it, you call your bank through its official app immediately and preserve the text for your report.
What to check
Someone offering to recover funds for a fee may be another scammer. Reimbursement depends on the circumstances and cannot be promised.
Frequently asked questions
Is forwarding the message to Safeonweb enough?
It helps report the threat. Compromised banking data or financial loss also calls for contacting the bank and, as appropriate, police.
Sources and useful texts
Sources consulted on 27 September 2026
General information about Belgian law. Region, date of events and your circumstances can change the applicable rule.
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