Legal AI: care should be visible in the service
Useful information makes limitations understandable at the moment a person needs them.
Go beyond a footnote
A general disclaimer does not answer every user question. People also need to understand what a tool does, which information it requires and how to interpret its output.
For a calculator, this means making assumptions visible. An article needs a clear scope and identifiable sources. A conversation should avoid presenting general information as a decision on a fully examined case.
Recognise when the need changes
Someone may start by asking about a term, then mention an approaching hearing or a letter they did not understand. The need changes during the conversation. The interface should help make that distinction clear.
An information tool can help organise facts and questions. When a decision affects rights or proceedings, the actual documents and circumstances require examination.
Prefer clarity to apparent certainty
Saying that information is missing can be useful. Explaining why a region, a date or a contract clause changes the analysis helps too. The user then knows what to look for instead of leaving with an overly broad conclusion.
This is the standard we want to apply to AILawyer. Feedback about confusing wording or poorly explained limits helps improve the service. It deserves a practical response grounded in what the user actually encountered.
General information. Application to a matter depends on its facts and the rules in force.
