Understand the rule
For consumer goods bought privately from a professional seller, the legal warranty generally covers conformity defects appearing within two years of delivery. It is separate from a commercial warranty. Repair or replacement are the first remedies, subject to statutory conditions.
Prepare your next steps
- Find the purchase receipt, delivery date and product description. Record when the defect appeared and how you used the item.
- Write to the seller, describe the problem, attach useful photographs and request the legal warranty. Keep copies of the correspondence.
- Ask for a written explanation if refused. Do not let a third party alter or repair the item before checking the consequences for your claim.
Practical example
Fictional example: a washing machine for your home starts leaking after a few months. Photograph the leak and notify the seller with your receipt. A factual account helps distinguish a product defect from an installation issue.
What to check
Business purchases, second-hand goods and private sales require separate assessment. Normal wear or damage caused by the user is not automatically covered.
Frequently asked questions
Should I contact the manufacturer?
The seller is responsible for the legal warranty. A manufacturer’s service may help, but does not remove the seller’s obligations.
Sources and useful texts
Sources consulted on 27 September 2026
General information about Belgian law. Region, date of events and your circumstances can change the applicable rule.
Text version ↓